Get in Touch With Us
This page is for readers who want to reach the editorial team behind Non Gamstop Casinos — to query something we have published, flag an error, ask how a bonus condition works, or raise a partnership matter. Email is the only channel we run, and a real person reads every message.
One thing to be clear about before you write: we are an independent research and comparison publisher, not a casino operator. We cannot access your account, release a withheld withdrawal, reset a password, verify your documents or lift a self-exclusion. Those requests have to go to the operator's own support desk. What we can do is explain the terms, point you to the right procedure and tell you what a fair complaints route looks like.
Email us at [email protected]
Write to [email protected]. We aim to reply within two working days, and longer during holiday periods. There is no phone line, no live chat and no postal desk.
To get a useful answer first time, include:
- The page on our site you are asking about, and the section or table if you can name it.
- The casino brand involved, where one is relevant.
- The exact wording of any bonus or payment term you are questioning — screenshots of terms pages help more than paraphrases.
- Dates, in UK format (23/09/2026), for anything time-sensitive such as an offer that has changed.
- No account numbers, card details, passwords or copies of identity documents. We never need them and we do not want them.
What we can help with, and what we cannot
| Bring this to us | Take this to the operator or a support body |
|---|---|
| Corrections to bonus figures, wagering multipliers or offer wording on our pages | A bonus that has not credited to your account |
| Questions about how wagering requirements, game contribution or max bonus bets are calculated | A specific wager the casino says did not count |
| General explanation of KYC, source-of-funds checks and why withdrawals get held | Your own pending verification or withheld payout |
| Which payment methods we have been able to verify as available to UK customers at a given site | A failed debit card deposit or a missing e-wallet transfer |
| Feedback on our ranking method or a request that we look again at a brand | Requests to close an account or set deposit limits |
| Partnership, advertising and media enquiries | Gambling harm support — see the section at the end of this page |
How we fund the site, and why that does not change the order
We may earn commission when a reader follows a link to a casino and opens an account. That is how the research is paid for. Commercial relationships do not buy a position in our lists, and no operator can pay to have a limitation removed from a review. If you believe a ranking looks commercially motivated rather than evidence-based, say so in your email and tell us which entry you mean — that is a fair challenge and we answer it.
Questions we get about specific casinos
Most reader mail concerns the brands at the top of our best non GamStop casinos list. These three draw the heaviest correspondence, so here is the short version of what we hold on each, including the parts readers most often query.
Betmica — the biggest headline number, and the biggest small print
Betmica sits first in our list with an editorial rating of 10.0, largely because its advertised welcome offer is the most aggressive we cover: 570% up to £5,700 plus 270 free spins. Readers email about it more than any other offer, usually asking whether the £5,700 figure is realistic. Treat it as a ceiling, not an expectation. A percentage match that size only reaches its cap if you deposit at the top of the qualifying range, and the bonus funds arrive attached to wagering requirements, a maximum bet per spin while the bonus is live, an expiry window and often a cap on what you can withdraw from bonus winnings. Ask the casino for those four numbers in writing before you deposit.
The limitation: a headline this large raises the amount of turnover needed to clear it, and a high multiplier on a large bonus can be effectively unclearable for a casual player. Our rating reflects range and offer structure, not a likelihood of profit. It is an editorial score, not a customer-review average.
Kikibet — a slightly smaller pack, same questions
Kikibet is second at 9.9, advertising 350% up to £5,555 and 300 free spins. It earns a place here because the offer is quoted in pounds, which matters for UK readers who would otherwise take a currency conversion hit on every deposit and withdrawal. Free spins packs of this size are normally released in daily tranches rather than all at once, and spin winnings usually carry their own wagering condition separate from the deposit match — check whether the two are ring-fenced or combined.
The limitation: large spin bundles are typically restricted to named slots at a fixed low spin value, so the headline count is worth less than it looks. We also cannot confirm which payment methods Kikibet supports for British customers at any given moment; availability shifts, so verify at the cashier before committing funds.
Betninja — a flatter, more readable offer
Betninja is third at 9.8 with £1,000 plus 100 free spins for all new players. It is on this page because it is the offer readers ask the fewest confused questions about: a round sterling cap and a modest spin count are easier to model than a four-figure percentage match. If you want to understand how wagering works before you scale up, this is a clearer starting point.
The limitation: the ceiling is far lower than the sites above it, so anyone depositing larger sums gets proportionally less. "All new players" still means subject to eligibility — minimum deposit, excluded payment methods and country restrictions all apply, and those conditions sit in the operator's terms rather than in the advert.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating | Currency of the headline |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.7 | Euro |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 | Sterling |
| Smash Casino | 600% up to €10,000 slots package | 9.7 | Euro |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 | Euro |
| CoinPoker | 150% up to $2,000 | 9.5 | US dollar |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 | Euro |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 | Sterling |
Where the headline is quoted in euros or dollars, expect currency conversion on deposits and withdrawals unless the site opens a GBP account for you. That cost is easy to overlook and is a frequent subject of reader email.
Money questions we answer by email
We do not hold your account, so we cannot tell you where your payment is. We can explain the mechanics, and these are the points people write in about most:
- Minimum deposits — a qualifying minimum for a bonus is often higher than the site's general minimum. Depositing the lower figure can void the offer.
- Debit cards and bank transfers — UK debit cards are widely accepted at offshore sites but not universally, and some issuing banks decline gambling transactions outright. Bank transfers are slower and sometimes carry a fee at the casino end.
- E-wallets and PayPal — e-wallet support varies by operator. PayPal in particular is rarely offered outside licensed Great Britain operators, so do not assume it is there; check the cashier rather than a marketing page.
- Cryptocurrency — increasingly common at offshore casinos and usually the fastest route out, but the value of your balance can move between request and receipt, and network fees apply.
- Payment fees and conversion — ask whether the casino charges a withdrawal fee, whether your card issuer treats the deposit as a cash advance, and what conversion spread applies if the account is not in pounds.
- Withdrawal processing and limits — advertised times are the operator's claim, not a measured result. Daily, weekly and monthly caps can stretch a large win out over months, and a large jackpot is often paid in instalments. Read the limits before you play, not after you win.
- Verification — KYC identity checks and source-of-funds requests are normal and are usually what delays a first payout. Having photo ID, a proof of address and, if asked, evidence of income ready shortens the wait.
Complaints about a casino: the order to follow
- Raise it with the casino's own support team in writing and keep the thread.
- Ask them to escalate it formally under their complaints procedure and request a reference.
- If unresolved, check the licence footer for the regulator or alternative dispute resolution body named there, and use that route.
- Tell us what happened. We cannot adjudicate, but a documented, unresolved dispute is evidence we weigh when we review a brand — and if a pattern emerges, it affects what we publish.
What these sites cover beyond the casino
Several of the operators we list run a sportsbook alongside the casino, and readers sometimes contact us assuming the rules are shared. They are not. Casino games, live dealer tables such as blackjack, roulette and baccarat, slots with published RTP and volatility, and progressive jackpots all sit under casino bonus terms. Sports free bets have their own conditions — minimum qualifying odds, usually around 1.50 in decimal terms, stake-not-returned rules, and exclusions on cashed-out bets. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting are typically governed by the sportsbook rules, and where a shared wallet is in place a casino bonus may lock funds you wanted to bet with. If a question involves both products, tell us which one the bonus came from.
Regulation, eligibility and what we can and cannot say
You must be 18 or over to gamble. GAMSTOP is the free self-exclusion scheme for online gambling operators licensed by the UK Gambling Commission, which regulates the Great Britain market; casinos licensed outside Great Britain are not connected to that scheme, so a GAMSTOP registration does not block them. Accepting British customers is not the same thing as being authorised to serve the Great Britain market, and offshore licences bring different consumer protections, different complaint routes and, in some cases, far weaker ones. We will not tell you a casino is completely safe, we will not guarantee a withdrawal, and nothing we publish treats gambling as a way to make money.
If you registered with GAMSTOP, your exclusion runs for the period you chose — six months, one year or five years — and it does not end early. Playing elsewhere during that period undermines the decision you made. If you want that block to hold, device-level gambling blocking software and bank gambling blocks are more effective than willpower, and you can ask an operator directly for deposit limits, loss limits or account closure.
If gambling has stopped being entertainment
Contact GamCare's National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, or use the live chat on the GamCare website. Support is confidential and available to family members as well. If you mention this in an email to us, we will respond with signposting rather than a comparison — we are not counsellors, and we will not steer you towards an offer.
Correct as of 23/09/2026. Offers and terms change without notice, so confirm the current conditions at the operator before you deposit. Editorial enquiries are handled by Huw Davies and the Non Gamstop Casinos team — if a page needs updating, telling us is the fastest way to get it done.